I hate just plain ranting but I can’t stop myself on this one.
I have internet through AT&T U-Verse. Prior to this coming February all subscribers received a free upgrade to Flickr Pro. This increases the maximum upload thresholds adds services like more photo collections/sets, etc. I have used this service extensively for my photo organizing.
This December I read that in an effort to cut cost AT&T would be discontinuing this offer for a free Flickr Pro account. I debated it and decided that I would pay the upgrade fee myself. So I went to the Flickr site and it gave me a message stating my account would expire in February but if I upgrade today then I will receive 2+ months free until that expiration date then my 1 year would kick in.
Instead of buying immediately I asked a family member to gift me a Flickr subscription for Christmas. On Christmas Eve I received the gift code and entered it to my Flickr account. First thing I notice is that the 1 year took effect that second, so my account showed that it would expire 12/24/09!
You can imagine I was quite disappointed to find that the subscription took effect instantly rather then when my current service would expire.
I emailed Flickr support to ask for an account credit. Please read their reply (minus agent’s name).
Hello,
Thank you for contacting Yahoo! Billing.
I understand you are contacting us regarding your Yahoo! Flickr Pro gift
subscription.Unfortunately, we cannot issue the two months free as your subscription
is a gift and you have not paid for services.I do apologize for any inconvenience this may have caused.
Thank you again for contacting Yahoo! Billing. If we can provide you
with any further information, please reply to this email.
“You have not paid for services” ?!?!?! What? I stole this? I got it for free? No it was paid at the same rate as any other customer.
Needless to say I have sent a follow-up email expressing my disappointment with their decision and reply.
See Comments for updates from me.
#1 by Ryan on January 21, 2009 - 3:14 pm
I guess I give up on getting a credit. I replied to the previous email from flickr support but never received a reply. Moral of the story, do not expect flickr to treat gift subscriptions as a subscription that you paid for yourself.
#2 by Ryan on January 21, 2009 - 3:17 pm
For those curious, the text of my reply is here:
Excuse me? “You have not paid for the services” makes it sound like this is theft or was won in a contest from Yahoo!. The subscription was paid for by a family member at the same rate that I would have paid. I guess what I have learned in this is to longer ask for gift subscriptions because Yahoo! will not support the Flickr customer as if they are a paying customer. I can honestly say this leads me to believe that my next Flickr help request may be treated differently because “I have not paid for the service”.
Not only that, my Flickr account should have effectively had a “balance” of 2 months because all notifications said my account would not be downgraded from pro until February. I used the gift subscription to “recharge” or reload my balance with +12 months yielding 14 months of pro service. Under any reasonable and fair method of accounting this is how the transaction should have been processed. This is the method of operation I was assuming otherwise I would have waited until February to enter my gift code.
I find this denial to be quite a disappointment and I will certainly be notifying others (friends, family, blog readers) to not give Flickr gift subscriptions to myself or others in the future.